© Bruton Consultancy. All Rights Reserved.  Privacy Policy

All trademarks are the property of their respective owners

Last updated April 2013

Based in the UK, Noel Bruton is one of the world’s most respected and expert voices in IT user support.  He is the inventor of numerous concepts, terms and practices in current use. Ideas he has described in his books and articles have been echoed in ITIL® (a common IT management framework) and elsewhere. His works are recommended or required reading in various institutions around the world, for academic and professional qualifications in IT management.

Noel Bruton first entered the computer industry in 1979, specifying terminal systems for a major mainframe manufacture. He moved on to a support role for a microcomputer manufacturer, spending the mid-1980’s travelling the world advising companies on the then new technology of computer networking. It was at this time that he wrote his first book, a technical guide in connecting microcomputers to various types of mainframe.

In his first role as an IT support manager, he took a team from three to twenty-eight members in three countries in less than three years, while designing and commissioning the creation of the team’s unique and sophisticated enquiry and customer management system. The group won a press award for ‘Best UK Helpdesk’ and began to receive visits from numerous corporations, keen to study its highly developed practices and methods.

Noel became an independent consultant in 1991, advising and training corporations in improving IT user support. He has clients in a wide range of organisations and industries in the public, private and education sectors. A typical client is a medium-sized organisation, with an IT support desk that has arrived at its current state by organic growth  and reacting to demand - but that now recognises a need to formalise its methods. It may pick and choose from ITIL, but realises its needs are more practical and operational than process-based theories alone can offer.

Noel is the author of the bestselling ‘How To Manage the IT Helpdesk’ and ‘Managing the IT Services Process’, along with press articles, training courses, white papers and conference addresses. He has trained hundreds of IT managers and staff in public and private seminars. He is a regular figure on conference stages, where he is known as a knowledgeable, enthusiastic and engaging speaker.

TM