Training: External/Channel Support Workgroup Leader

Most training for IT professionals is based around ITSM (IT Service Management), or IT services as delivered to a corporate internal customer base. This two-day workshop is different. It is aimed at the support leaders in the Channel. The is Read More …

Self-Service IT User Support – How to Decide If It’s For You

Self-service IT support; where instead of calling the Service Desk for IT support, the user consults a resource, wherein he finds the answer for himself. Seems like a good thing, doesn’t it? It’s not the way we have traditionally delivered Read More …