Facilitation/Training: The Incident Management Shortcut

The ‘Incident Management Shortcut’ is an onsite engagement, normally run over two or three days, with one purpose – to shortcut your way to a cross-department, working consensus on the incident management process.

Download: The ITSM Software Review 2017

The ITSM Software Review 2017 is now published and available for download. There are not many reviews of ITSM software, and those that exist tend to deal in market maturity rather than actual use. They’re not supposed to be practical, Read More …

Self-Service IT User Support – How to Decide If It’s For You

Self-service IT support; where instead of calling the Service Desk for IT support, the user consults a resource, wherein he finds the answer for himself. Seems like a good thing, doesn’t it? It’s not the way we have traditionally delivered Read More …