Most training for IT professionals is based around ITSM (IT Service Management), or IT services as delivered to a corporate internal customer base. This two-day workshop is different. It is aimed at the support leaders in the Channel. The is Read More …
The ‘Incident Management Shortcut’ is an onsite engagement, normally run over two or three days, with one purpose – to shortcut your way to a cross-department, working consensus on the incident management process.
A one-day workshop exposing the vital mindset shift needed, to stop thinking like a reactive technician and begin to plan and strategise, to orchestrate resources and demands as a manager.
A two-day seminar packed with the practical how-to methods for leading an IT technical group, orchestrating its resources and demands and delivering its services.
Getting the best from IT technicians – a one-day, expert workshop in growing expertise, productivity and job-satisfaction