Training for IT Support Professionals

Noel Bruton is the author of the ‘Mastering IT Support Delivery‘ curriculum of accredited training for IT support professionals. Acting as expert trainer, he offers two courses from that programme for delivery at your premises. Courses consist of interactive and involving learning, followed by a one-hour examination, which on success, leads to a qualification. The candidate’s qualification can be verified at the MISD Website.

All course training days are consecutive, and run from 09:30 to 16:30 approx. with breaks mid-morning, lunch and mid-afternoon.

Each course can accommodate up to 16 attendees. Pricing depends on numbers of attendees and location. Contact for details .

Please note these are offered for instances onsite at your premises only.
For public courses, please contact a MISD Training Partner.

 

 

Aspiring ManagerMISD Aspiring Manager

  • ‘Mastering IT Support Delivery’ Curriculum
  • Career Level 2, Aspiring Manager Certificate
  • Course code MISD-AMC
  • Length 2 days

This qualification is designed for the IT Support operative aspiring to or being readied for a supervisory, or ultimately a management position. Its main purpose is to lift the candidate’s horizons from the diagnostic, object-specific, and reactive approach of a technician, to the situational, analytical, planning, and negotiative perspective of a manager. The intention is to resolve a common problem in IT where the technician not exposed to the managerial mentality may continue to behave as a technician, with the risk of stagnation and dysfunction that can bring to a technical workgroup. A key deliverable is a detailed description of the managerial working day, in the form of a to-do list. Includes introduction to key skills including staff skills development and motivating technicians.

Further course details from the MISD website: click here or on the image.

To arrange an instance of ‘Aspiring Manager’ at your premises, contact Noel Bruton .

 

Operational ManagerMISD Operational Manager

  • ‘Mastering IT Support Delivery’ Curriculum
  • Career Level 3, Operational Manager Certificate
  • Course code MISD-OMC
  • Length 3 days

MISD-OMC provides skills and practices in the operational management of an IT support workgroup; thus is for any manager in charge of a group involved in the chain of receipt and resolution of user or systems support enquiries. It impacts the heads of all technical workgroups in Production ICT either in an ITSM or ECSM context. That includes Service Desk, Helpdesk, Desktop Support, Communications, Network and Infrastructure, Business Applications, Operations and DevOps, and may also include Development, where they are used in a support context.

Further course details from the MISD website: click here or on the image.

To arrange an instance of ‘Operational Manager’ at your premises, contact Noel Bruton .