Some years ago,one of the more enlightened UK Servicedesk tool vendors and I partnered to build a framework with IT support staff productivity at its core. It did not go as planned. I had designed the framework for measuring the Read More …
Although Agile and its sister concepts major around development, and support is a production service, service strategists should still consider preparing IT Support for Agile Development. In recent times, IT management thinking has found itself in the middle of its Read More …
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