Let’s not underestimate IT user support. It is far and away the most important function of IT. Occasionally, some business department heads will need a software development project or to commission an infrastructure improvement, so calling upon IT’s project managers, Read More …
Good grief, there is some real naïve nonsense talked about motivating staff, there really is. I’ve recently read yet another happy-clappy article making some spectacularly preposterous claims about staff motivation. It upset me, as so much of this trite, theoretical, Read More …
The ‘Incident Management Shortcut’ is an onsite engagement, normally run over two or three days, with one purpose – to shortcut your way to a cross-department, working consensus on the incident management process.
A one-day workshop exposing the vital mindset shift needed, to stop thinking like a reactive technician and begin to plan and strategise, to orchestrate resources and demands as a manager.
Going way beyond mere ‘service levels’ in this one-day, expert workshop in understanding and using key measurements for IT Support operational management decisions.
A two-day seminar packed with the practical how-to methods for leading an IT technical group, orchestrating its resources and demands and delivering its services.
Getting the best from IT technicians – a one-day, expert workshop in growing expertise, productivity and job-satisfaction