When we think of IT Support, we probably imagine a technical service for the computer users of an organisation. The de facto industry framework for managing that relationship is ‘IT Service Management’ (ITSM). However, when the IT support is being provided to external customers, or Read More …
For the past twenty-odd years, I have been a consultant specialising in IT user support and its management. Organisations call me in to help them quickly improve support delivery, and staff productivity and job satisfaction. Over the years, I’ve had Read More …
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