ITIL™, once known as the Information Technology Infrastructure Library, forms the core of a popular framework by which some larger companies structure their internal IT services. Consisting of two dozen functions or processes and over a hundred named ‘roles’ for Read More …
Most training for IT professionals is based around ITSM (IT Service Management), or IT services as delivered to a corporate internal customer base. This two-day workshop is different. It is aimed at the support leaders in the Channel. The is Read More …
Damn – the lightbulb* has blown. As a user, I’m not insured to change it, so I’d better call the… One: Service Desk All our agents are currently serving other customers. Your call is impor… hello, Servicedesk, how can I Read More …
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