Cover of Noel Bruton's book 'Managing the IT Services Process'Cover of Noel Bruton's Book 'How to Manage the IT Helpdesk'This IT Support Management website and blog advertises the work of Noel Bruton, a UK based, independent consultant, trainer, interim manager, author and broadcaster specialising in I.T. Support management. Having entered what was then the ‘computer industry’ in 1979, Bruton began his consultancy practice in 1991. He is the originator of much of what we today know as ‘I.T. Support’, including several methods, concepts, algorithms, and terminology in common IT services management use and documented in his bestselling books.

Bruton is held by industry bodies, press, vendors and clients as one of the world’s leading thinkers and practitioners in this field.

All Noel Bruton’s services fit either within popular IT Services frameworks (such as ITIL or COBIT) or where these are not adopted. This is because we advise at the practical, detailed level where the frameworks cannot. You can learn more about his services here.

Click here for Noel Bruton contact details
or download his business card below.

Noel Bruton Business Card

Noel Bruton business card – VCF format, opens in Outlook or similar personal information manager

Importance of IT Support

The business relies on its employees. The employees rely on the business technology. When those employees are impeded by a failure in I.T. or its usage, it is the function of I.T. Support to bring the business back to productivity. Slow or inadequate I.T. Support jeopardizes business continuity. Slick and professional I.T. Support enables the business to perform to its best.

I.T. Support is not the Service Desk – in fact it is rarely a department in its own right at all. It is a function, making use of the skills of technical specialists from all over the I.T. department and its associated suppliers.

Noel Bruton was consulting in IT support management a decade before ITIL became a de facto approach. He is the man who wrote the original, best-selling IT support management books that the frameworks have since come to echo.

About the Bruton Consultancy Logo

BrutonConsultancyDecisionMechanismLogo512x512The logo depicts a management philosophy Noel Bruton shares with the great management teachers of past and present. It describes three cogs enclosed by a rhombus. This ‘diamond’ shape is used in flowcharting, especially in IT development, where it depicts a decision from which options of action emerge.

We often use this logo in tandem with the tagline “the mechanism informs the decision and the decision steers the mechanism.” The logo symbolises the relationship, essential in management, between information and strategy – because as several management thinkers have paraphrased one another, what you can’t measure, you can’t manage. Decisions are a core management responsibility. Yet decisions taken without apposite information are closer to hunches and guesswork than they are to strategy.

Privacy Policy

Here and there on the site, we ask for your details. Sometimes we just want your email address. However, if you avail yourself of our downloads, we’ll ask for a little more, because we naturally want to know who is interested in our work. We collect this data so we can let those interested know when we add new services or articles to the site. Those updates typically happen a couple of times a month.

Regulations regarding the use of email addresses are quite rightly much stricter in their protection of individuals. However, email between businesses is seen as a fair part of trade and commerce. For that reason, we do not accept personal addresses such as gmail, hotmail, etc., and insist on corporate email addresses.

We despise spam. The information we collect is only for the use of Bruton Consultancy LLP . We try to avoid storing such information on the cloud, and we promise to never knowingly pass your details to anyone else, ever, not even for money, unless UK law requires it. And if you ever want to no longer receive further emails from us, it’s easy. Just drop us an email to that effect at any time, phone us during UK office hours, or simply reply to the next announcement we send you.

There’s a formal Privacy Policy page here.

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Site version 6.13.1 July 2020.