Tools to help IT support managers in organising their departments, staff, and services
G2G3 is a division of Capita. Its specialisation is running simulations of I.T. involvement in business change, in a educational format, to prepare corporate staff for the procedural and cultural shifts that will be required during transformation. I was invited Read More …
Managed support can be more than just a bunch of break-fix techies. With the right set up, IT Support saves money. Here’s the argument and the calculations you need to prove it. Read More …
ITIL™, once known as the Information Technology Infrastructure Library, forms the core of a popular framework by which some larger companies structure their internal IT services. Consisting of two dozen functions or processes and over a hundred named ‘roles’ for Read More …
Looking at IT Support Maturity, how good is your IT support delivery really? How does it compare with that of similar organisations? In terms of how you do what you do, is your service among the best or the worst? Read More …
The ITSM Software Review 2017 is now published and available for download. There are not many reviews of ITSM software, and those that exist tend to deal in market maturity rather than actual use. They’re not supposed to be practical, Read More …
Self-service IT support; where instead of calling the Service Desk for IT support, the user consults a resource, wherein he finds the answer for himself. Seems like a good thing, doesn’t it? It’s not the way we have traditionally delivered Read More …
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