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Home »Posts tagged  manager

Tag: manager

Make Time for the Fun Stuff

How to Make Time for the Fun Stuff

Posted on5th February 20195th February 2019AuthorNoel Bruton

All work and no play makes Jack a dull boy, says the old proverb. To interpret that for the world of IT technical workgroups, all work and no play is an illusion – the trick is not to allow your Read More …

CategoriesHow To, PeopleTagsfun, IT Support, learning, management, manager, motivation, spirit, staff

Manager meeting staff

The Problem with the ‘Nice’ Manager

Posted on17th October 201724th April 2018AuthorNoel Bruton

It’s nice to be seen as nice. Nice means an easier ride, less friction, no conflict, broad acceptance. But then, even niceness is not always easy, because others may not always be nice to you. And then there’s the question Read More …

CategoriesHow To, PeopleTagsauthoritarian, Douglas MacGregor, friendly, IT Support, leader, management, manager, nice, respect, Theory X, Theory Y

Leader boat

IT Management – How to Make Your Staff Want to Work for You

Posted on22nd August 201730th May 2019AuthorNoel Bruton

It’s not easy being the leader of a technical workgroup. It’s even harder if you came up through the technical route yourself, so you know you’ve got to let all that technical stuff go. That has to happen to give Read More …

CategoriesECSM, How To, ITSM, PeopleTagsIT Support, IT technicians, IT User Support, leader, manager, Service Desk, Servicedesk, staff

Training: Moving from IT Technician to Manager

Training: Moving from IT Technician to Manager

Posted on2nd June 201724th April 2018AuthorNoel Bruton2 Comments

A one-day workshop exposing the vital mindset shift needed, to stop thinking like a reactive technician and begin to plan and strategise, to orchestrate resources and demands as a manager.

CategoriesECSM, ITSM, People, Services: TrainingTagsIT User Support, management, manager, promoted, promotion, technician, Training

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Recent articles:

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