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Home »Posts tagged  third line

Tag: third line

Logo Training How to Lead an IT 2nd Line

Training: How to Lead an IT 2nd or 3rd Line Support Group

Posted on2nd June 201724th April 2018AuthorNoel Bruton2 Comments

A two-day seminar packed with the practical how-to methods for leading an IT technical group, orchestrating its resources and demands and delivering its services.

CategoriesHow To, ITSM, People, Services: Training, ToolsTags2nd line, 3rd line, backlog, Escalation, IT Support, lead, leader, measure, overworked, Second Line, third line, Training, understaffed, workgroup

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