Comments from the Industry

  • “The most respected IT Helpdesk expert in the business.” – James West, Editor, ServiceDesk360.com
  • “Helpdesk Guru” – PC Week magazine
  • “One of the most renowned experts in IT service management (ITSM) in the UK.” – Sunrise Software
  • “Sound advice on recognising business value, managing the process and workloads.” – IT Service Managers’ Forum
  • “The UK’s leading independent.” – Service Desk Institute
  • “IT Support guru – highly respected IT support specialist and author” – SITS Insight (Servicedesk and IT Support Show)

Clients’ Appreciations

  • “Noel spent a couple of days with us conducting various analyses and interviews, before presenting his recommendations. We saw the beneficial effects within a matter of days; a much reduced backlog, less stress in the support department, more focus on our various support offerings, and an overall better support service for our clients. A recommended investment.” – Managed Services Provider
  • “Took a failing regional support desk and turned it into a model for all helpdesks company-wide, starting with corporate HQ.” – Client, pharmaceuticals industry
  • “Noel’s expertise ensured we have been able to implement, refine and measure so we can demonstrate the changes. We are on a path to have scalable processes we can migrate to our global teams.” – Client, education sector
  • “Noel is skilled at challenging us as a management team to help us to really focus on the areas that will deliver improvement, as well as facilitating a number of workshops/discussions with our support staff that are beginning to deliver real results and changes in behaviour.” – Client, UK university

What past attendees said about Noel Bruton’s training

  • “Noel’s enthusiasm for the subject and his drive in presenting the information managed to sustain my interest and full attention throughout the course”
  • “Outstanding! Not only did it show me the things I am doing wrong as a manager, it helped me to understand those failings in other managers”
  • “Noel’s presentation has left me invigorated and brimming with ideas”
  • “Gave me a different view of the Helpdesk”. “Excellent!”
  • “Very informative – broadened my horizons”
  • “Noel’s approach is very inspiring – he makes you feel more confident in what you need to do as a manager.”
  • “It was the best training course I have been on, ever.”

“Noel very clearly has an in-depth understanding of the challenges faced by 2nd & 3rd line managers and presented very practical solutions for managing and measuring technical service delivery. Delegates took away many learning points that can be immediately implemented into the day-to-day running of technical support teams at Cardiff University with a view to improving productivity, motivation and management of our technical and operational service delivery; It is one of the most practical and effective training sessions I have attended to date in my management career.” – Richard Powell, Cardiff University